As part of the natural design of the Orbis infrastructure to consistently provide superior solutions, our technology core is located in United States at our NOC in Miami, Florida.
This architecture is specifically structured as a hub and spoke methodology to ensure: Disaster recovery abilities, centralization of our POP for easy client access, strength in

international communications to the regions of choice, and our ability to implement new facilities at a faster time to market.

The core technology of Orbis provides our clients with:

• Interactive Voice Response (IVR)
• Automated Call Distribution (ACD)
• Skills Based Routing
• Digital Agent transaction voice recording
• Remote Agent Monitoring
• Management Reporting capabilities
• Call Back Scheduling
• Workforce Management
• QA Systems